FAQs

What Time Is Check-In / Check-Out?

Check-In: 4PM

Check-Out: 10AM

Check-In is very easy. You will receive the address and door code via text/email prior to your arrival! All you need to do is arrive to the property you rented at check-in time and make yourselves at home! For early arrivals, please contact our office.

What Is the Cancellation Policy?

100% refund up to 14 days before arrival

50% refund up to 2-7 days before arrival

No refund less than 48 hours prior to check-in

What Basic Supplies Do You Provide for Our Stay?

Our goal is to provide you with enough basic items to get you started for your stay:

• Travel sized shampoo, conditioner, body wash, lotion, 2 bars of hand soap, spare toothbrush, toothpaste, comb, Q-tips & make-up wipe.
• Toilet Paper
• 1 roll of paper towels
• 2 laundry detergent pods
• Kitchen Trash bags
• Dish Detergent and cloths
• All Purpose Cleaner
• 2 dishwasher pods

What Linens Are Provided?

We provide all bedroom, bathroom & kitchen linens and towels!

Our beds are cleanly made with a sheet set, quilt, waffle weave blanket and pillows.

Bathrooms are stocked with plenty of bath towels, hand towels and wash cloths

Kitchen drying towels and cleaning cloths are provided

What Does "Fully Stocked Kitchen" Mean?

• All Basic Kitchen Items
• Keurig Duo Coffee Maker
• Griddle
• Dinnerware/Drinkware
• Utensils/Flatware
• Baking Pans/Sheets
• Pots & Pans
• We do not provide grocery items and seasonings. Please bring your own seasonings, groceries & coffee!
• Some units do have waffle maker, blender & crockpot

What Type of Coffee Maker Do You Provide?

Keurig Duo!

Makes single cups with K Cups or 12oz pot of coffee

Use K Cups or ground coffee

Do I Need to Bring Firewood or Propane?

Yes, you do need to bring firewood but not propane.

Do You Provide "Baby Items"?

No

Are Pets Allowed?

We have pet friendly properties with a nonrefundable $75 pet fee.

We enforce a strict NO-Pet Policy on our other cabins. We love animals but unfortunately, they have caused too many issues to our homes in the past which is why we only have a few pet friendly rentals.

Do You Decorate for Christmas?

Yes! We decorate our homes the week following Thanksgiving until mid-January with:

Christmas Tree

Wreath

How Is the Drive Up to the Cabin?

Because you are renting a property in the mountains with great views, the drive up to the cabin may be windy & most of the roads are gravel & require 4WD so check with the office on specific cabins

We do recommend the use of a 4x4 vehicle in the colder months in case of ice/snow.

Do You Offer Discounts?

We only offer discounts to our military personnel. Please send us an email [email protected] to let us know if you qualify for our military discount.

How Often Is the Hot Tub Cleaned?

Every Single Stay!

Our hot tubs are emptied, cleaned and refilled with clean water and bromine after every stay so they are fresh and clean for the next guests!